Jeff Papows is interviewed in a podcast on the IT Conversations network about software glitches, and their impact on our society. In some of the examples presented, the impact on the individuals in question are quite horrific.
Jeff talks about the broader push towards automation that software is having on our society, and how many of the sanity checks of human intervention in some cases are no longer present, resulting in glitches going unnoticed until the damage is inflicted on someone.
You can download the podcast from here:
"Glitch: The Impact of Faulty Software" - http://itc.conversationsnetwork.org/shows/detail4677.html
Jeff's new book Glitch: The Hidden Impact of Faulty Software is available on Amazom here:
Updated 2021 : note that the above post was originally published in 2010, but is left here for archival purposes. Unfortunately as the IT Conversations podcast is now offline, I had to deactivate the external link to the episode.